Puffco Proxy

Have questions about the Proxy? Learn more below.


How to Use the Proxy

Watch the video to learn how to use your Proxy

How to use the Proxy

Learn how to properly care for and maintain your Proxy to get the most out of your experience.

How to Clean the Proxy

Keeping your device clean will improve the quality of your experience and the life of your device.

Find out more about the product

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  • How do I use my Puffco Proxy?

    1. Charge your Puffco Proxy before using it. The Proxy takes roughly 1.5 hours (90 minutes) to charge.
    2. Hold the button down for 3 seconds to turn on (unlock/lock) the device.
    3. The Proxy features 4 unique heat settings: Blue is the lowest, White is the highest. Single click to toggle between settings.
    4. Cold load your Proxy before heating up. Be careful not to overpack, to avoid leakage into the base.
    5. Place the carb cap on top of the chamber and press down snug.
    6. Double click to initiate heat up. Pulsing light indicates the device is heating up and will flash and vibrate 3 times when ready.
    7. Hold device upright / vertical during use and inhale gently for maximum vapor production.
    8. Double-click to boost, which increases heat and extends your session. Do not initiate heat up more than 4 times consecutively.
    9. Be sure to clean your chamber and carb cap after each use. Wipe the chamber gently in a circular motion – avoid applying excessive force/pressure when cleaning and make sure contents are still warm while cleaning. This will help avoid potential issues that may reduce the life of the chamber.
    10. Triple clicking will show you your remaining battery percentage.
    11. Hold the button down for 3 seconds to lock the device in between uses.

  • How do I charge my Puffco Proxy

    Charge your Puffco Proxy using only the provided USB-C charger and cable. The Proxy takes roughly 1.5 hours (90 minutes) to charge. Triple clicking will show you your remaining battery percentage.

  • How long should my Proxy battery last?

    Your Puffco Proxy should last approximately 15 uses before needing a recharge. Using boost mode will impact battery life.

  • What is Boost Mode?

    After heating up, double click to activate boost mode. This extends the time and increases the temperature of your hit. Do not initiate heat up more than 4 times consecutively.

  • What heat setting is appropriate for my usage?

    Each setting isn’t better or less than, they are simply different and provide different effects. Experiment to find the perfect setting for you.

    BLUE (LOW) (~505 F) - HIGH FLAVOR - The lowest heat setting expresses the nuances of your concentrates with high flavor and low vapor production.

    GREEN (MED) (~520 F) – BALANCED - This setting produces both quality flavor and good vapor production, offering the best of both worlds.

    RED (HIGH) (~545 F) – STRONG - This setting offers higher vapor production, while maintaining flavor quality.

    WHITE (PEAK) (~565 F) – ADVANCED - This setting is intended for the user looking for maximum vapor production and the strongest effects.

  • How do I clean my Puffco Proxy?

    Be sure that the device has cooled down before disassembling and cleaning. Do not handle the base, chamber or glass while hot.

  • Chamber Cleaning

    1. For a light cleaning, use a cotton swab dipped in 90%+ Isopropyl Alcohol to remove any residue as needed. Gently cleaning the gold contact points between the chamber and base will also help avoid potential connection issues.
    2. For a deep cleaning, submerge the chamber in 90%+ Isopropyl Alcohol for 20-30 minutes. Again, do not handle or clean the chamber while still hot.
    3. To remove the tether, gently pull back to dislodge the jacket from the housing rib of the chamber. Pull back from the other ribs until the jacket comes off completely.
    4. To reattach the tether, align one of the open slots on the underside with the chambers housing rib and push down until fully seated.
    5. The tether/carb cap can also be soaked for a deep cleaning. Be mindful that Isopropyl Alcohol often causes silicone to expand but not to worry, it will shrink back to a perfect fit.
    6. After soaking, allow chamber to fully dry before use. Isopropyl Alcohol is highly flammable!
    7. Hold jacket firmly during insertion / removal
    8. When reinserting, align the 3 prongs on the chamber with the base. Do not force the chamber, this can cause irreversible damage!

  • Base Cleaning

    1. Remove glass and chamber.
    2. Gently clean the gold contact points and air path of the base using a cotton swab dipped in Isopropyl Alcohol.
    3. Do not flood or soak the base with IPA.
    4. Keep the USB port dry and free of IPA, water or dust.
    5. Make sure that the base is completely seated inside the glass/attachment when reinstalling for optimal sealing. Be sure to align the base so that the name “Puffco” is facing you when in use.

  • Glass Cleaning

    1. Carefully remove glass from base and submerge the glass in isopropyl alcohol.
    2. Avoid using any other cleaning solutions or abrasive materials to clean the glass – soaking will be sufficient.
    3. After soaking, rinse clean with water. Make sure it’s thoroughly rinsed prior to use.
    4. Allow glass to fully dry before reattaching to base.
    5. Be careful not to slide glass to avoid scratching – use our Proxy Travel pack for support

  • How often should I clean my Proxy?

    A good rule of thumb is to thoroughly clean the Proxy each time the battery fully depletes and needs to be recharged. The chamber itself should be soaked in ISO anytime you notice excess flooding or get a red/white flashing from the device.

  • What is the best cleaning solution to clean my Proxy?

    The only cleaning solution recommended for Puffco products is 90%+ Isopropyl Alcohol. Avoid using any other cleaning solutions to maintain your Puffco.

  • How do I clean my Proxy Accessories?

    The Proxy Bub, Travel Pack & Flower Bowl can all be soaked in 90%+ Isopropyl Alcohol. After soaking, rinse clean with water. Make sure all parts are thoroughly rinsed and dry prior to use with the Proxy base.

  • Is the painted glass coating on the Proxy safe to use?

    The Proxy painted glass coating has been designed with your complete safety in mind. The coating was tested and complies with the required limits of ISO 10993-5:2009 for In Vitro Cytotoxicity and ISO 10993-10:2010 for Irritation and Skin Sensitization. These are the FDA-recommended tests for a medical device with limited contact duration with intact skin or mucosal membranes (surface device).

  • My Proxy keeps flashing white 3 times. What do I do?

    This is simply an indication that your chamber is not attached. Please try removing the chamber from the base and reattaching. When reinserting, align the 3 prongs on the chamber with the base. Do not force the chamber, this can cause irreversible damage!

    If issues persist, submit a warranty claim through for further assistance.

  • My Proxy flashes red-white anytime I try to use it. How do I fix this?

    The red-white-red-white flashing response from your Proxy is a sign of a chamber connection error. Please try first removing and cleaning the chamber from the device. Submerge the chamber in 90%+ Isopropyl Alcohol for 20 minutes. Never use water or any other cleaning solutions – 90% ISO only! Make sure that the chamber has thoroughly air dried before reattaching.

    If issues persist, submit a warranty claim through for further assistance.

  • My Proxy is showing a solid red light and will not heat. What’s going on?

    If your Proxy is holding a solid red light for 5 continuous seconds, your device is overheating. Sometimes this can be from something as simple as the device being stored in a warm area such as your car/garage or from extended use. Simply leave the device alone and normal functionality will resume shortly!

    If issues persist, submit a warranty claim through for further assistance.

  • How do I get maximum vapor production from my Proxy?

    To get maximum vapor production from your Proxy, be sure to load your material along the walls of the 3D chamber bowl rather than the bottom surface. Lighter, longer inhales will also help!

  • What does the limited warranty cover?

    Puffco provides one year of coverage for only the electronic base & battery. This covers defects in materials and workmanship for one year from the date of original retail purchase.

    Puffco does not warranty glass, atomizers, normal wear and tear, or damages caused by accident or abuse. To obtain service, email or go to Warranty

    You will be required to provide proof of purchase details and the device itself when making a claim under this warranty. Do not attempt to open the Puffco Peak base. This will immediately void the warranty for your product.

  • How long is the product warrantied?

    The Limited Warranty Period begins on the date the product was purchased by the purchaser and lasts for one year. A claim under this warranty is only eligible if it is made within the Limited Warranty Period. Repaired, replaced, and refurbished products are covered for the remainder of their original applicable Limited Warranty Period or 30 days, whichever is longer.

  • Will the limited warranty always apply?

    This Limited Warranty shall NOT apply:
    • To any Puffco-branded Products that are resold by the Purchaser or that are purchased from unauthorized resellers or unauthorized retailers. Puffco does not authorize resellers to sell on online marketplaces such as Amazon, eBay or
    • Where a Product’s lack of performance is due to the Purchaser’s failure to properly maintain the Product. Purchasers should note that atomizers are replaceable parts with an expected life of 1 – 3 months, depending on usage, and they require regular cleaning to maintain functionality. Please visit Support.
    • If the Product has been used with aftermarket accessories such as mouthpieces that have not been approved or endorsed by Puffco.
    • If damage to the Product is cosmetic, including scratches and dents, or if lack of performance is caused by normal wear and tear or normal aging of the product. Limited Warranty does not cover the standard performance degradation of batteries.
    • If Puffco determines that the Product has been improperly used, altered, or tampered with in any way. Purchaser assumes the risk or liability for loss arising from misuse, alteration of Product, or failure to follow instructions provided in user manual.
    • If warranty claim is made fraudulently or by misrepresentation.
    • If the serial number on the product has been deliberately altered, defaced, or removed.

  • How will Puffco make this right?

    If a valid warranty claim is made during the Limited Warranty Period, Puffco will repair or replace at its sole discretion, any defective Product free of charge. Replacement products may be a refurbished or a reconditioned Product of the same model.

    All Products and parts that are replaced become the property of Puffco. Puffco can only ship replacement or repaired products to the country where the original Product was purchased.

  • What should I do if I think my product is defective?

    If you have a question about your product or experience a problem with it, please go to Support. You will find online support tools and information to help you with your product.

    To request service under this warranty, contact Puffco at or Warranty, and a Puffco representative will provide instructions on how to proceed.

    To make a claim under the Limited Warranty, you must provide the defective Product and a copy of the original receipt of purchase to Puffco for inspection. The receipt of purchase must indicate the Product purchased, price paid, date of purchase, and name of merchant.

    To make a claim under the Limited Warranty, you must also obtain an Return Merchandise Authorization (RMA) number from Puffco Support before returning a product. Products returned without an RMA number are not processed and will be returned to you or destroyed. Puffco will provide a pre-paid shipping label for purchasers within the United States. International returns must be paid for by the customer.

    Returns must go to the address included on the return label or provided by Puffco Support. If items are returned to any address other than the specific address provided by Puffco Support, Puffco cannot guarantee that the item will be located and processed for warranty support.

    Please return only the part specifically requested by Puffco Support, not the entire device.

    Postal service carriers require that all items be cleaned prior to mailing. If items are mailed to Puffco uncleaned, Puffco will, in its sole discretion, either dispose of the item or charge a $100 cleaning fee before returning the item.

  • What happens when I return my product?

    Once the item arrives at the address specified by Puffco Support, it will be inspected for any possible defects. The Puffco Support Representative that coordinated the return will contact you once they receive the results of the investigation. If the item is deemed defective, it will be replaced/repaired under this warranty.

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