EFFECTIVE DATE: March 10, 2017
All UNUSED products purchased through www.puffco.com may be returned for a full refund within fourteen (14) days following the date of purchase.
Conditions for Return
You may return an unused product purchased at www.puffco.com within the above return period, subject to your compliance with the following conditions:
*You include all original packaging in like new condition, *You include all accessories and documentation in undamaged, unused new condition, *You include the product in undamaged, unused like new condition, and *You include a receipt documenting your purchase of the product at www.puffco.com within the above return period.
How to Return your Product
To initiate your return, please use the following procedure:
*Contact Puffco Customer Support at firstname.lastname@example.org. You will be asked to provide: (1) your order number, (2) the product(s) you would like to return, and (3) the reason for the return. We’d love to hear your feedback! *After we receive your email, and have confirmed that your product is eligible for return, we will provide you with an electronic return label from UPS (for domestic orders) or FedEX (for international orders). *Print out the label and affix the label to the original Puffco shipping box. Include the product and all required items listed above in the section “Conditions for Return.” The receipt of purchase must indicate the product to be returned, price paid, and date of purchase. *Ship the package at your local UPS or FedEx drop-off location.
Puffco will endeavor to issue a refund to the instrument of purchase within 10 business days of receiving an unused returned product that complies with the conditions for return set forth above. Puffco reserves the right to deduct the cost of return shipping from your order.