Support

What do you need help with?

Asset 3

How-To Videos

How do I use and clean it?

Asset 1

Trouble-shoot

This damn thing isn't working!

Which Product?

Plus
Peak
Pro2

Warranty

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Puffco provides one year of coverage for only the batteries. This covers defects in materials and workmanship for one year from the date of original retail purchase. Puffco does not warrant chambers, normal wear and tear, or damage caused by accident or abuse. To obtain service, email Puffco customer care at Support@Puffco.com.

Call charges and international shipping charges may apply, depending on the location. Subject to the full terms and detailed information listed on Puffco’s website under local consumer laws.
You may be required to furnish proof of purchase details, and the device itself when making a claim under this warranty. Do not attempt to open the Puffco Plus battery; this will immediately void the warranty for your product.

FAQs

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How Do I Use My Puffco Plus?

Click the cloud button 5 times consecutively to lock and unlock the unit.

Click the cloud button 4 times consecutively to change the temperature setting.(Green - Low, Blue - Medium, White - High)

For regular use hold the cloud button down and inhale. Pen will automatically shut off after 8 seconds of use.

Click the cloud button 2 times consecutively to enter Sesh Mode. Pen will stay on for 12 seconds. Press the button twice again to exit Sesh Mode.

Do not fire the pen more than three times on sesh mode

Do not use any other products with your Puffco Plus. The battery has a 510 threading. Despite this being a common thread, we do not recommend using any Puffco Plus parts with any other products.

How Do I Load My Puffco Plus?

We suggest using the Puffco dart to load the chamber. For the optimal Puffco experience we recommend loading the chamber on a per use basis. Over packing can lead to leaks and possible clogging.

Tips:

For most efficient use, load a single use amount (.2g or .3g) onto the dart, put pen in “Sesh mode,” use until chamber is empty. Refill chamber per use.

Hold pen vertically to ensure contents heat efficiently.

When the battery is low, vapor production may be reduced. A full battery will provide the best result.

A variety of substances and consistencies can be used in the Puffco Plus, as long as they are not super runny, sappy or in liquid form.

How Do I Charge My Puffco Plus?

The Plus battery light will flash 10 times to indicate that the battery needs to be recharged. 

In order to charge the Puffco Plus battery use the charger included in your Puffco kit. Plug the charger into any USB outlet for power. Screw the battery onto the opposite end of the charger.

If the pen is not fully charged the battery will display a white light when the battery is attached. Once the pen has completed charging, the light will blink green and turn off. When an uncharged battery is screwed onto the charger, the charger light will change from green to red. You can remove the battery by simply unscrewing it from the charger. Charge the battery at a wall unit for best results.

The battery light will flash 10 times to indicate that the battery needs to be recharged. 

Super chargers are expected to fully charge a depleted Plus battery in under 35 minutes.

How Long Should My Battery Last?

The Plus battery should last an average of 30 Sesh Mode cycles on its highest setting. Frequent use on the highest (white) setting and/or Sesh Mode will deplete the battery more quickly.

If this is not what you are experiencing, we first recommend that you check that the same issue occurs with both atomizers provided in your kit. Then clean the gold connection pins between your battery and atomizers with a cotton swab dipped in ISO to alleviate any connection issues that may be occurring between the two. 

Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from working or charging at it's full potential.

Please keep in mind that our new Plus atomizer technology does draw more current from the battery than that of the Puffco Pro, reducing battery life quicker. If you were to use your Pro atomizer on the Plus battery, the battery life would be much similar to our older model if not better.

What Is The Puffco Plus Used For?

The Puffco Plus is designed for use with essential oils. A variety of substances, consistencies, and flavors of essential oils can be used in the pen, as long as they are not overly runny, sappy or in liquid form. Dry herbs can also damage or short the chamber and we highly advise against using any type of dry herb in your Puffco.

What Is Sesh Mode?

Click the cloud button 2 times to enter Sesh Mode. Pen will stay on for 12 seconds without holding the cloud. Press the button twice again to exit Sesh Mode.

Do not fire the pen more than three times consecutively on Sesh Mode.

Can I Use My Plus Battery With E-Cig Atomizers?

While the most practical use of a Puffco is the Puffco battery with the Puffco chamber attached you can use your battery with an e-cig atomizer as long as that atomizer has the same 510 threading that is used on your pens battery.

Our Plus battery puts out 2.7v on Green, 3.2v on Blue and 3.7v on White. Make sure you keep this in mind as many e-cig batteries are used on a higher voltage than our battery produces.  

Can I Use My Puffco Plus Atomizer With Other Batteries?

While the Plus’ chamber is 510-threaded, we do not recommend pairing it with non-Plus batteries, as this may compromise the lifespan and functionality of both the battery and chamber. The Plus chamber requires an extreme level of power and strength to deliver the large, focused heat as it's designed -- that power and strength can only be provided by the carefully calibrated Plus battery.

You should NOT use the Plus chamber with any other batteries.

Are Puffco Plus/Pro Parts Compatible?

While the Plus’ chamber is 510-threaded, we do not recommend pairing it with non-Plus batteries, as this may compromise the lifespan and functionality of both the battery and chamber. The Plus chamber requires an extreme level of power and strength to deliver the large, focused heat as it's designed -- that power and strength can only be provided by the carefully calibrated Plus battery.

You should not use the Plus chamber with any other batteries. Replacement Pro coils however, will still work great on a new Plus battery!

What Is The Difference Between The Puffco Plus & Puffco Pro?

Although ultimately a vaporizer, the Plus is the first device that serves as a mini dab nail rig in your pocket. 

The Plus features an all ceramic coil-less chamber that contains no glues or exposed metals which means great taste is guaranteed.From loading to indulging in the finest essential oil concentrates, taking in the full flavor of the Plus is an unique experience to the Pro and most vaporizer pens in general. 

The Plus chamber was designed for efficiency and strength, so stick to smaller loads for the optimal experience. We recommend loading the Plus with .2g or .3g at a time and refill per use. 

The new Plus mouthpiece houses a removable ceramic loading tool with a convection cap known as the Dart. This addition also minimizes splash back and efficiently retains oil. 

The Puffco Pro, like traditional vaporizer pens features a coil based system. Our Pro 2 is much like the original Pro with a smaller, more portable design and some updated features. The Pro 2 battery also features the addition of Sesh Mode, a feature previously exclusive to our Plus model battery. 

Both the Puffco Pro & Plus are intended for use with essential oils only. 

Cleaning & Troubleshooting

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How Do I Clean My Puffco Plus?

For general cleaning, warm the chamber by entering Sesh Mode for one cycle. Unscrew the mouthpiece. Use a tightly wound cotton swab to remove remaining byproduct in the chamber and on the Dart. Wipe threading. Repeat if necessary.

It is normal for the bottom of your Plus chamber to blacken or darken over time, just as a ceramic nail typically would after some use. This should not in any way affect the overall performance of the chamber itself.

The mouthpiece, battery and threading can be cleaned by wiping with a cotton swab dipped in ISO. Do not soak any gunmetal parts of the Puffco Plus in rubbing alcohol.

How Often Should I Clean My Puffco Plus?

We recommend cleaning your Plus with the included instructions every few uses to prevent any build up in the vapor path.

If you are a heavy Puffco user, be sure to clean the threading and connection pins of your unit with a cotton swab dipped in ISO somewhat regularly to avoid any contacts from getting sticky. 

How Do I Clean My Dart?

The dart is held into the mouthpiece by a small black silicone grommet making it removable, for easy cleaning. 

Be fairly gentle as the dart itself is made of ceramic. To remove the dart you can push it out of the mouthpiece by pushing through the top of the mouthpiece with a cotton swab.

The dart itself can be cleaned using ISO, though you should not soak any gunmetal parts of the unit in any alcohol based cleaning solutions.

My Chamber Is Not Heating, What Do I Do?

To get started & ensure the chamber is the root of the issue we always recommend testing the additional chamber provided in your Plus kit. If the battery is functioning as intended and your chamber won't heat you may be experiencing a connection issue.

In this case we always recommend cleaning the gold connection pins located on the top of the battery and the underside of the chamber. This can be done with a cotton swab dipped in ISO and will help alleviate any connection issues occurring between the atomizer and battery. Sometimes even the smallest bit of debris can prevent the pen from functioning at its full potential.

My Battery Light Just Flashes When I Try To Use It, What Should I Do?

This is usually the result of a connection issue. Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from working at it's full potential. 

To start, we recommend that you try cleaning the gold connection pins between the battery and atomizer to alleviate any connection issues that may be occurring between the two.

This can be done with the wipe of a cotton swab dipped in ISO.

You should also make sure the connection between the battery and charger is just as clean so that the battery can fully charge.

My Chamber Is Clogged, How Do I Fix It?

Although unlikely, with extended use it is possible for clogging in the chamber to occur. Please also keep in mind a variety of substances, consistencies, and flavors of essential oils can be used in the pen, as long as they are not overly runny, sappy or in liquid form.

To alleviate clogs you can unscrew the mouthpiece and hold the pen upside down over a paper towel or hold the pen upside down using your Prism, initiate Sesh Mode for a cycle or two allowing any bi product to drip out of the holes in chamber.

You may have to repeat this process a few times depending on how heavy of a clog you've experienced. If this is the case, let the pen cool every 2-3 Sesh Mode cycles as the pen will get warm!

My Atomizer Has Been Leaking Product Through To The Battery, How Do I Prevent This?

The Plus was designed for efficiency and strength, so stick to smaller loads (.2g/.3g) at a time and refill per use for the optimal experience.

Also, keep the pen vertical especially when warm - There are small holes on the walls of your chamber that help promote airflow throughout, however if the contents inside the chamber are hot they may leak through these holes if the pen is not held upright.

The battery and threading can be cleaned of any leaked product using a paper towel or cotton swab dipped in ISO. That should help alleviate any sticky mess and should not affect the performance of the battery itself.

Instruction Manual

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Design & Specs

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Specs

EXTERIOR MATERIAL: Plated Brass

DEVICE DIMENSIONS: 14mm X 131mm

CHAMBER DIMENSIONS: 14mm X 25mm

BATTERY DIMENSIONS: 14mm X 75mm

BATTERY:  Lithium-ion battery fully recharges in about 35 minutes with included Super Charger.

520mAh

35 Watt Max (Sub-Ohm)

HEATING ELEMENT: Ceramic

APPROXIMATE TEMPERATURE SETTINGS: Green - 580 ° / Blue - 650 ° / White - 720 °

SUPER CHARGER: Input: DC5V/1000mA

                             Output: DC4.2V/1000mA

MATERIALS: Chamber is made entirely of ceramic. Air path is free of all plastics and glues. Dart comprises of ceramic and food safe silicone.  

FAQs

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What Is The Difference Between the Puffco Pro and Puffco Pro 2?

The Pro 2 is a traditional coil based system vaporizer that's functionality is much like that of our original Puffco Pro with a smaller & more portable design .

The new Pro 2 unit now includes Sesh Mode, a feature that was originally limited to the Puffco Plus. Double click the cloud and the heating element will stay on for 12 continuous seconds without pressing any buttons at all! 

The Pro 2 also features a newly designed mouthpiece that is pressed on / pulled off rather than being threaded for easier and quicker loading!

How Do I Use My Puffco Pro?

Click the cloud button 5 times consecutively to turn the unit on and off.

Click the cloud button 4 times consecutively to change the temperature setting (Green - Low, Blue - Medium, Red - High)

To use hold the cloud button down and inhale

Pen will automatically shut off after 8 seconds of use.

How Should I Load My Puffco Pro?

You should only load a small ball of product at a time. Please be aware that using any tool to pack or clean the pen can damage or short the coil. Packing the chamber beyond capacity may also cause damage to the coil.

How Do I Charge My Puffco Pro?

In order to charge the Puffco Pro battery use the charger included in your Puffco kit. Plug the charger into any USB outlet for power. Screw the battery onto the opposite end of the charger.

If the pen is not fully charged the battery will display a red light when the battery is attached. Once the pen has completed charging, the light will display green and turn off. When an uncharged battery is screwed onto the charger, the charger light will change from green to red. You can remove the battery by simply unscrewing it from the charger. Charge the battery at a wall unit for best results.

Battery charging times can change. Computers, cars, or standard outlets will affect charge time differently. A two to four hour charge time can be expected. We recommend charging at a wall outlet for best result.

How Long Should My Pro Battery Last?

Using your pen on the lowest temperature (green) your Pro battery should last a few days up to a week if you are only taking a few puffs a day or every other day.  If you use the pen a bit more frequently, the battery could go much quicker and last only a day or two.

What Is The Puffco Pro Used For?

The Puffco Pro is for use with essential oils. Dry herbs can damage the coil and we highly advise against using any type of dry herb in your Puffco. A variety of substances, consistencies, and flavors of essential oils can be used in the pen, as long as they are not overly runny, sappy or in liquid form. Remove unused liquids in the chamber as they can splash or spill after use.

Can I Use My Pro Battery With An E-Cig Atomizer Cartridge?

While the most practical use of a Puffco would be the Puffco battery with the Puffco atomizer attached you can use your battery with an e-cig atomizer as long as that atomizer has the same 510 threading that is used on your pens battery.  

The Pro 1 battery puts out 3.2 volts on the green setting, 3.5 volts on the blue setting, and 3.7 volts on the red setting. Make sure you keep this in mind as many e-cig batteries are used on a higher voltage than our battery produces.  

Cleaning & Troubleshooting

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How Do I Clean My Puffco Pro?

The Pro chamber is self cleaning and does not require any tool or cleaner to refresh. To begin, set the pen to the blue temperature mode. Hold pen upside down while holding the cloud button, allowing any byproduct to drip out. Repeat this process twice.

To better clean the unit of unwanted substance or residue, soak a Q-tip in an alcohol-based solution and wipe the battery and charger threading.

How Often Should I Clean My Puffco Pro?

We recommend cleaning your Pro with the included instructions every few uses to prevent any build up in the vapor path.

If you are a heavy Puffco user, be sure to clean the threading and connection pins of your unit with a cotton swab dipped in ISO somewhat regularly to avoid any contacts from getting sticky. 

My Battery Flashes Whenever I Try To Use My Atomizer, What Do I Do?

In many cases, this is the result of a connection issue. We recommend that you first try cleaning the gold connection pins between the battery and atomizer to alleviate any connection issues that may be occurring between the two. This can be done with the wipe of a cotton swab dipped in ISO. Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from working at it's full potential.

If this happens with a brand new atomizer, please contact our support team for further assistance. 

My Puffco Pro Won't Charge Correctly, What Should I Do?

To get started, clean the gold connection pins with a cotton swab dipped in ISO to alleviate any connection issues occurring between the two. Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from charging at it's full potential.

Instruction Manual

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Design & Specs

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Specs

EXTERIOR MATERIAL: Stainless Steel

DEVICE DIMENSIONS: 12.5mm X 119mm

CHAMBER DIMENSIONS: 11.5mm X 13.5mm

BATTERY DIMENSIONS: 12.5mm X 76mm

BATTERY: Lithium-ion fully battery recharges in 1hr with included charger

430mAh

9 Watt Max

HEATING ELEMENT: Kanthal Grade

APPROXIMATE TEMPERATURE SETTINGS: Green - 580 ° / Blue - 650 ° / White - 720 °

CHARGER: Input: DC5V

                 Output: DC4.2V/420mA

MATERIALS: Chamber is made entirely of ceramic with a grade Kanthal heating element. Air path is free of all plastics and glues. Splash guard is made of food safe silicone.

How to use
How to clean
1.
On/Off

Press the button 5 times to wake device. You can also press 5 times to turn it off.

2.
Change temp.

Press button 4 times to cycle through 3 different heat modes.

3.
Sesh-Mode

Press the button 2 times to initiate sesh-mode. This gives you a 12 second continuous hit, so that you can get a fully medicated dose, or share with a friend.

4.
Use the dart to load

Use the built in dart on your mouthpiece to scrape your concentrates onto the tip. You then simply screw in your mouthpiece, and your
concentrates will evenly
vaporize off the dart.

5.
Hold it properly!

Since your concentrates drip
off the end of the dart using gravity, it’s important to hold the pen directly up and down. If not, your device will not work!

6.
Keep device clean

Keeping your device clean and properly maintained will help avoid disruptions in your consumption experience, and help the overall life of
the product.

7.
Charge Battery

Charge your battery with the super-charger included in the Plus packaging. This will charge in 20 mins. faster than other chargers. When battery is dead, the device will flash 5 times before and not produce vapor when attempting to hit it.

8.
Replace Chambers

Atomizers last for 2-3 months, give or take, depending on frequency of usage. Make sure to stock up on extra chambers here to keep your experience fresh and flavorful.

1.
Clean chamber

Clean chamber with cotton swab and alcohol. Buy more Puffco swabs here. Buy the Puffco Prism container here.

2.
Clean connections

Clean gold connection pins on chamber and battery with cotton swab and alcohol. Should your atomizer not heat up, this could be a primary reason.

3.
Scorch clean

To remove excess char on bowl, repeatedly sesh-mode on high temperature.
This will help scorch the bowl clean. *Careful, this will make the atomizer very hot.
Be sure to use a grip and
proceed with caution.

4.
Keep device clean

Keeping your device clean and properly maintained will help the overall life of the product.

5.
Replace when needed

The mouthpiece, darts, and grips can all be cleaned with
alochol. Should they break or become worn over time,
replacing is simple and cheap.

6.
Replace Chambers

Atomizers last for 2-3 months, give or take, depending on
frequency of usage. Make sure to stock up on extra chambers here to keep your experience fresh and flavorful.

How to use
1.
Remove Sticker

Read, then peel off the clear sticker on your glass.

2.
Fill Glass

Fill your glass with water, just above the air holes.

3.
Water level

The water shouldn't splash up to your lips. Adjust the water level as needed for proper filtration.

4.
Insert Glass

Insert your glass into the base by pushing the front in first, then securing the back.

5.
Straighten Glass

To ensure proper airflow, gently twist the glass to get it centered and upright as much as possible.

6.
Power On

Hold down the button for 4 second to power on the device.

7.
Select Temperature

Click the button once to cycle through the 4 temperatures. Blue is the lowest for smaller and more flavorful dabs, green is medium temperature, red is high temperature, and white is the hottest for large dabs.

8.
Load It

Load your Peak with concentrates, ensuring you place all contents on the bottom of the bowl.

Double tap the button quickly to initiate heat-up mode.

9.
Heating

After you double click to initiate heat-up, the device will buzz twice, and glow with the selected temperature color.

10.
Hit it

The device will buzz and flash 3 times when it is ready to hit. After the third buzz, wait a second, then inhale gently to produce the maximum vapor. Inhaling before the third buzz will limit vapor production.

11.
Sesh-Mode

At any time during your experience, double click to initiate sesh-mode. This will boost temperature and increase time so that you can clear out your bowl, or pass it along to a friend. You can use sesh-mode as much as you need during your session.

12.
Clean it

Use a cotton swab to absorb the remaining material inside the bowl after each use.

13.
Power Down

Hold the button to power off the device when you're finished using it to conserve battery life.

How to use
1.
On/Off

Press the button 5 times to wake device. You can also press 5 times to turn it off.

2.
Change temp.

Press the button 4 times to cycle through the 3 different heat modes.

3.
Sesh-Mode

Press the button 2 times to initiate sesh-mode. This gives you a 12 second continuous hit, so that you can get a fully medicated dose, or share with a friend.

4.
Load your device

Use the Puffco loading tool included in your case to scrape your contents inside the atomizer. You then simply screw in your mouthpiece, and your concentrates will evenly
vaporize off the dart.

5.
Hold it properly!

Since your concentrates drip
off the end of the dart using gravity, it’s important to hold the pen directly up and down.
If not, your device will not work!

6.
Clean gold connections

Clean the gold connection pins on the bottom of your atomizer and battery to make sure there isn't any gunk preventing your pen from working.

7.
Sesh-Mode to clean

Use the sesh-mode function
to scorch your bowl clean.
*Careful, this creates a
tremendous amount of heat, proceed with caution.

8.
Replace Atomizers

Your atomizers last for 2-3 months, give or take, depending on
frequency of usage. Make sure to stock up on extra chambers here to keep your experience fresh and flavorful.