Support

Hot Knife

Have questions about the Hot Knife? Learn more below.

Puffco

Welcome to the Puffco Family!

Here's how to get the most from your new Hot Knife.

Frequently Asked Questions

    • How long does it take to charge Hot Knife?

      From empty to full, it takes about 25 minutes to fully charge.

    • How does the Hot Knife charge?

      Hot Knife charges via USB-C cable.

    • How do I check the battery level of Hot Knife?

      Press the button three times to check the battery level.

    • What is the difference between the original Hot Knife and new Hot Knife?

      The new Hot Knife includes several updates and improvements:

      • Updated product design
      • 3-Click battery level indicator 
      • Rounded, glazed ceramic tip
      • Updated button design
      • Secure cap fit with lanyard loop
    • Is the Hot Knife covered under warranty? 

      The Hot Knife is covered under our manufacturer’s warranty, which protects against defects in materials or workmanship for one year from the original purchase date. Please note that the warranty does not cover issues caused by normal wear and tear, accidental damage, or misuse. 

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